🎉 Limited Time: Get a $50 signup bonus with any new live call answering service subscription

Phone Answering Service For Businesses 2022 Melbourne

Trust that each and every call is answered, every lead nurtured and every customer cared for.

Australian receptionists
24/7 live call answering
No lock-in contract
7-day free trial
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We provide a range of business solutions

Professional services designed to help your business thrive and connect with customers anytime, anywhere.

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Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

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Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

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Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

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Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

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Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

Call answering services designed for businesses of any size

Australia's most flexible answering service company with solutions for small businesses to large corporations.

Professional trained receptionists

Highly skilled professionals with industry-specific training

Customizable greeting scripts

Tailored greetings that match your brand and business needs

Real-time call notifications

Instant alerts via email, SMS, or your preferred method

Secure message delivery

Encrypted and secure handling of all your business communications

Multi-language support

Service available in multiple languages to serve diverse customers

Flexible pricing plans

Scalable solutions that grow with your business needs

Easy setup and integration

Quick onboarding with seamless integration to your existing systems

Detailed call reporting

Comprehensive analytics and reporting for business insights

We work across multiple industries and business types

Our staff are highly trained in different industries with bespoke solutions for multiple sectors.

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Small Business

Tailored solutions for growing businesses

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Healthcare

Specialized support for medical practices

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Medical & Dental

Professional medical reception services

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Financial Sector

Secure handling for financial services

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Real Estate

Property management and real estate support

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Legal

Confidential support for legal practices

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Construction

Field-ready support for trades and construction

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Tourism & Travel

24/7 support for hospitality businesses

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Information Technology

Technical support and IT service management

More Information

Detailed information about our services and how we can help your business.

Detailed Service Information

Answering Adelaide - Phone Answering Services Australia

That makes it easy for you to engage with an interesting procedure that's economical. You might think that $3 per call is quite pricey but consider it by doing this, if 1 in 10 calls develops into somebody employing your organization, it's likely you'll make a lot more than the $80ish that it cost to address all those calls.

" Fantastic Office Environment, that is Warm, Welcoming and Varied, Features' are incredible, truly friendly staff that rapidly end up being friends. Safe and fantastic area for companies that are both recognized and those beginning out."



A phone answering service or virtual receptionist is a design where your incoming calls can be diverted to an expert receptionist who is readily available to take those calls for you and either forward the important calls throughout to you or take a message - phone answering service and send that message through to either you or your staff.

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The typical supervisor spends around 20% of their time taking care of either admin tasks or addressing time wasting inbound calls - business call answering service. With your own virtual receptionist on the team you can recover that time and focus your attention on doing what you do best, generating more customers and growing your business.

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To start with, when you sign up for a 7 day totally free trial you will be assigned a regional telephone number. If you are in Sydney then that number would be a regional Sydney 02 number. As soon as you have your unique number you will require to tell us what welcoming you want our team to utilize when we address your calls.

Now that you have your greeting set up you will require to inform us how you want to get your messages. Messages can be sent out by either SMS or e-mail. If you choose to receive your message by email then there is no service charge, if you select SMS then there is a small extra charge per SMS.

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Definitely not. You can transfer as numerous or as couple of as you desire. Some customers have all of their inbound calls diverted through our answering services and let us handle the entire reception process. Other clients just send us their overflow calls when they are truly busy. Other customers again just user us for after hours calls or calls gotten when their in-house receptionist is on yearly leave or off on sick leave.

Another terrific aspect of utilizing our service is that the expense of live answering is connected to the level of service. < We have a whole range of services using our call response service. We are particularly popular with expert service firms like attorneys, accountants and experts who need live answering.

Top 15 Phone Answering Services - Jul 2023 Rankings Perth

In this article, we will check out the benefits of making use of a virtual receptionist service and how it can boost your service operations. One of the primary benefits of an answering service is the ability to answer incoming calls efficiently. A virtual receptionist can handle and address get in touch with your behalf, making sure that your clients receive a timely and expert phone response.

Let us address that call. An essential advantage of answering services is the cost-effectiveness it provides. Hiring a full-time, internal receptionist can be pricey, thinking about the extra expenses connected with worker advantages, training, and equipment. On the other hand, a virtual receptionist service allows you to pay only for the services you need.

One of the main advantages of a virtual receptionist service is the ability to answer inbound calls efficiently. A virtual receptionist can manage and address contact your behalf, ensuring that your clients receive a prompt and expert reaction. With a virtual receptionist, you can concentrate on your core service activities without disturbances from having to address constant telephone call.

This service focus permits you to enhance your organization operations and free up your time to focus on more vital jobs. It makes sense to have each call responded to promptly by our group. While we are on the phone offering out info, you can be developing your service and working on plans.

5 Mistakes To Avoid When Hiring A Phone Answering Service Australia

Why not sign up for a 7 day totally free trial and test out our service. There is absolutely no commitment to continue with live answering after the trial and you can sign up online on our signup page so you can sign up at a time to match you. We are an Australia based company and comprehend business environment in Australia - virtual telephone answering service.

Responding to services manage both incoming and outgoing business communications for your business, permitting you to devote your time to other company jobs. However, discovering a high-quality answering service that comprehends your business's specific requirements can be difficult. Learn more + To assist you in your look for a partner, we've assembled this list of the top phone answering services in Australia.

The short response exists are no additional charges or charges! Upclose & Virtual supplies a customised phone answering service which implies your virtual receptionist builds a rapport with your clients and with your personnel. We provide a totally free discovery session. There are no extra charges or charges for this service.

The information will be supplied to you so that all your calls will automatically forward through to your virtual receptionist - inconvenience free and instantaneous! Your virtual receptionist investigates your business website and discusses your business requirements to ensure that they are prepared to answer your calls with a sound working understanding of your organization - there's no robotic script reading! If you have consultation booking software application your receptionist will acquaint themselves with the programs that you use - we are flexible to your needs! Your virtual receptionist will establish your after hours message bank after receiving suggestions from you about the content that you would like on the message - its everything about you and your choices! Your virtual receptionist will prepare comprehensive notes of your business requirements so that in the occasion that they are away their 'back up friend' can manage your calls - we have you covered!.

Virtual Receptionist Perth - Local Phone Answering Service Perth

If you have any concerns or want to understand about our bundles, talk to among our team today.

Extra calls are billed at $3. 45 per call. At Virtual Head office the majority of our business is with long term clients and that's because there is no pressure. We want to be your live answering service partner in the call management cycle. We desire your small company to prosper since that also implies we are a success.

These days there are many addressing services entering the industry and attempting to use truly low answering service charges, but there is no worth in choosing the cheapest answering service strategy if the receptionists are based upon the other side of the world and the company has no experience - local phone answering service - virtual telephone answering service.

Professional communication is a crucial function for any company, especially during major change. Your personnel may be spread throughout the city, some working from home, some in the HQ, but your clients won't be interested in how you've structured your labor force, they just want a real person to answer their telephone call.

Trusted by more than 25,000 businesses, from sole traders to major corporations

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Ready to transform your business communications? Contact us now for a free consultation.

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